Refund and Return Policy for BestRapic Bike Store
Effective Date: January 2, 2025

At BestRapic Bike Store, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a clear and straightforward refund and return process. Please read our policy below for more details.

1. Return Eligibility
To be eligible for a return, the item must meet the following criteria:

  • The item must be unused, in the same condition that you received it, and in its original packaging.
  • The item must be returned within 30 days from the date of purchase.
  • Proof of purchase (receipt or order confirmation) is required.

2. Non-returnable Items
The following items are non-returnable and non-refundable:

  • Gift cards
  • Customized or personalized products
  • Items marked as “final sale” or “clearance” at the time of purchase

3. How to Return an Item
To initiate a return, please follow these steps:

  1. Contact us via email at info@bestrapic.net or call (913) 724-2540 to request a return authorization.
  2. Provide your order number and a description of the item you wish to return.
  3. Once approved, we will provide you with instructions on how to return the item.

4. Refund Process
Once we receive your returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to appear on your account.

5. Shipping Costs
If the return is due to a defect or error on our part, we will cover the return shipping costs. However, if you are returning the item for any other reason, you will be responsible for the return shipping fees.

6. Exchanges
If you wish to exchange an item for a different size, color, or model, we recommend returning the original item and placing a new order. Please follow the return process outlined above.

7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a return or exchange at no additional cost to you.

8. Processing Time
Once we receive your returned item, please allow up to 5 business days for our team to inspect the product and process your refund.

9. Contact Information
If you have any questions regarding our return and refund policy, please reach out to us using the following contact details:

BestRapic Bike Store
18372 N 154th Ter, Basehor, Kansas (KS)
Phone: (913) 724-2540
Email: info@bestrapic.net
Website: bestrapic.net

By making a purchase from BestRapic Bike Store, you acknowledge and agree to the terms outlined in this Refund and Return Policy.